TV BOX FAQs

TV Box Demonstration

Guide Demonstration

Frequently

Asked

Question

  • Need To Know More about the Box?

    Please visit our youtube channel for more videos about the GOLD AI BOX.


    https://youtube.com/@dlight.global?si=JMs48YfskzQyWyj5




  • What do you recommend as the best box to purchase?

    The most popular box and one of our top recommendations is the Gold AI TV Box.

  • What do you charge monthly for your TV Subscriptions?

    Our plans are $15 per month, $40 for 3 months, $60 for 6 months or pay $120 for 1 year. 

  • Can you use the box outside of the city?

    Yes! As long as you have an internet connection your box will work wherever you move it. 

  • Do you ship TV boxes?

    Yes, we do.  There is a $ shipping fee within Canada and a $ shipping fee outside of Canada.

  • What if my box stops working?

    Our customer service will try to assist you remotely during our office hours; we also have an evening staff member that can assist outside of office hours. Please refer to our store schdule.

  • Can I pay for my subscription over the phone?

    We currently accept online payment www.dlightinc.ca you can use credit and debit card. You can also visit our store we have 3 locations Brampton, Mississauga and Toronto.

    Please contact us for more details.


  • How often do I need to update my movie apps?

    Apps usually need to be updated every 6 months; you can come into our store with your box and one of our team members will be able to assist you.

  • Do I need more than one box if I have multiple televisions in my home?

    Yes, if you require IPTV for your whole home you would need a box for each Television in your home.

  • How do I cancel the subscription on DlightInc?

    Please contact our support and email info@dlightginc.com 

    (416) 433-1344 (Brampton)

    (289) 987-8672 (Mississauga)

    (647) 823-6722 (Yonge St. Toronto)

  • What devices can I use to watch TV on?

    The following operating systems and devices are supported by our live tv service: Android devices, iPhone, iPad, Enigma2 systems, Linux systems, iOS devices, Mag TV box, SmartTVs, Kodi, Desktops and Laptops.

  • Do you offer support?

    All the paid customers will be provided with a phone number in case if there is any issue. Support will be provided round the clock.

    (416) 433-1344 (Brampton)

    (289) 987-8672 (Mississauga)

    (647) 823-6722 (Yonge St. Toronto)

  • Sometimes my channels freeze, why does this happen?

    The best way to explain this and the complexity of how your TV service is delivered, is by understanding how the service works. A channel is recorded live and the feed is resent over the internet. There are always variables in streaming anything especially in TV service. There are several factors that could cause this. The source of the feed could have frozen. The path the feed took through the internet could have had problems. Your own internet connection might have had a momentary blip, or even your own internal connection could experience packet loss to a small degree depending on your setup. Because of all these factors, we simply cannot guarantee any channel or any feed based on how many factors are involved that are completely out of our control.

  • Some of my channels don't work, what should I do?

    Please understand we do not control any of the feeds on any of the server. We can simply provide you access through a portal to receive service from 3rd party service providers. Keep in mind that every channel and every feed has to be streamed from multiple offshore servers worldwide to get to you. Because of this complexity, sometimes the connections are not stable due to weather, storms, or satellite outages. The service provider knows about the channel outages as soon as they happen and always works to resolve problems in a timely fashion. Please be patient and check in on the channel as it will eventually be resolved.

  • What is the recommended internet speed?

    What is the recommended internet speed?

    We recommend at least 10mbps, some people however have reported that with 5mbps and even 3mbps have faced no issues at all.

  • Are the payments secure?

    We use 100%   safe and secure system for our payments online.